At TreeOrganik, we are committed to ensuring that your products are delivered to you promptly and in excellent condition. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping of products purchased from our website. By placing an order with us, you agree to the terms set forth below.
We offer shipping to most countries globally. However, due to customs restrictions and regulations in certain countries, we may not be able to ship to all locations. If we are unable to ship to your address, you will be notified during the checkout process or contacted by our customer service team.
Order Processing: Orders are typically processed within 1-3 business days after payment is received. This processing time includes order verification, packaging, and preparation for shipment.
Business Days: Processing and shipping times do not include weekends or public holidays. Any orders placed on non-business days will begin processing the next business day.
We offer several shipping options depending on your location and the urgency of your order. Estimated delivery times are as follows:
Please note that these are estimated shipping times and are not guaranteed. Delays caused by weather, customs procedures, or other unforeseen events may extend delivery times.
Shipping costs will vary depending on the shipping method selected and the delivery destination. You will be able to view the applicable shipping fees during the checkout process before completing your purchase. Any customs fees, import duties, or taxes that apply to international orders are the responsibility of the customer and may vary by country.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment and estimated delivery date through the carrier’s website.
For international orders:
Customs, Duties, and Taxes: International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend that you check with your country’s customs office to understand the potential additional charges before placing an order.
Customs Clearance: TreeOrganik is not responsible for delays caused by customs clearance or for any packages held by customs. Please ensure that your order complies with the import regulations of your country to avoid any issues.
While we strive to deliver orders within the estimated timeframes, there may be circumstances beyond our control, such as carrier delays, customs processing, or weather events, that may affect the delivery schedule. TreeOrganik is not responsible for delays caused by third-party shipping carriers or any other external factors.
Damaged Packages: If your package arrives damaged, please contact us immediately at support@treeorganik.com with photos of the damage and details of your order. We will work with you to resolve the issue, either by sending a replacement or offering a refund, depending on the situation.
Lost or Missing Packages: If your package is lost or does not arrive within the estimated delivery time, please contact our customer support team. We will investigate the issue with the carrier and take appropriate action, such as providing a replacement or issuing a refund if the package cannot be located.
It is the customer’s responsibility to provide accurate shipping information when placing an order. If the shipping address provided is incorrect or incomplete, this may result in delays or undelivered packages. TreeOrganik is not responsible for undelivered packages due to incorrect or incomplete addresses provided by the customer. If your package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply in such cases.
If you have any questions or concerns about shipping and delivery, please feel free to contact our customer service team at:
TreeOrganik
Email: support@treeorganik.com
Address: Level 6, Phase 2, N- Heights, Plot No 38, Siddiq Nagar, HITEC City, Hyderabad, Telangana 500081
Thank you for choosing TreeOrganik. We appreciate your business and look forward to providing you with high-quality, natural products to support your well-being